SERIES – Digital Employee Experience: 1. What is it?

SERIES – Digital Employee Experience: 1. What is it?

This is the first blog in a series of posts surrounding the topic of Digital Employee Experience (DEX). In this series we are going to discuss the what, why, how, where, who and challenges of DEX. Starting today with the all-important, what.  

What is it?

In recent years we have seen a growing number of organisations start to focus on employee experience,  and creating a positive and productive experience The reason this has become such a buzzword is very simple; companies have come to see the value in creating a positive work environment , as everyone knows a happy worker is a more productive and engaged worker.  

Employee experience is simply the culmination of experiences someone has in their workplace to form their collective, overall employee experience. To improve employee experience employers need to observe at work  what  employees find enjoyable and useful and what they don’t and how that can be changed.  

Surprisingly a Gartner survey revealed that:  

“only 13% of employees are fully satisfied with their experience. Organizations are making significant investments in efforts to improve employee experience, such as onboarding investments and workplace redesign” 

Even though companies are making efforts to improve employee experience, it is clear to see that they have a long way to go and they need to incorporate different factors  

As the world goes through a digital revolution and transformation, so to is the workplace and employee experience. Employee experience is not only physical, but it is now inherently digital. Digital technologies are changing the way we work, communicate, and collaborate, essentially changing the way we experience the workplace. It allows for an optimised, more efficient and connected workplace, no matter where your employees are working from. As more and more technolgies become available it is essential that employers adapt and adopt solutions that allow employees to have a positive digital experience and not be left behind.  

Stay tuned! Next up in the series we discuss WHY Digital Employee Experience is important.